Commonly Asked Questions
- ★ How do I contact customer support?
- Password Safety
- How can I sign up and start playing?
- How do I register for an account?
- Do you verify my identity?
- My identity check failed. What should I do?
- How do I download the BetRivers app on my Android?
- How do I bet on my iOS device?
- Do I have to connect to WiFi in order to play?
- I am being incorrectly located outside of New York (mobile)
- If I'm accessing an internet gaming site from a mobile phone, will there be any issues with being accurately located?
- How can I turn on Location Services/GPS on my mobile device?
- Geolocating on a Mac OS
- I have a new Verizon router and now I can't geolocate on my device. What can I do to resolve this?
- Can I access my account outside of New York?
- Can I make deposit or withdrawal requests outside of New York?
- Can I play on my computer or mobile device using a 3G/4G mobile internet connection?
- Can I play for real money outside of New York?
- What is VIP Preferred ACH?
- How do Online Banking (ACH) deposits work?
- Why is my credit card, debit card, or prepaid card deposit being declined?
- Why did I receive a cash advance charge for my credit card deposit?
- My deposit hasn't appeared on my statement yet or appeared several days late. Why is this?
- My deposit was declined but I still see a pending charge. What's going on?
- ★ Why did I need to enter a code to log in to my account?
- How do I file a complaint?
- How do I upload requested documents to the site?
- Information for Taxes
- How can I change my password or security questions?
- How can I make my profile page private or public?
- Loyalty Point Drop Off
- How do I refer a friend?
- What does 1x mean?
- How do I add a bonus code to a PayNearMe deposit?
- How does the Bonus Bank work?
- Loyalty Program
- Can I wager on New York colleges?
- What is the Same Game Parlay and how does it work?
- Why didn’t my active bonus convert after I made a wager?
- Why is it removing cash from my balance if I am using bonus money?
- Can I use the bonus money on any sports wager I want?
- How do I make a Teaser+ bet?
- ★ Why can't I scroll the sportsbook on my Android phone?
- How do I add you to my Safe Senders list (AOL Webmail)?
- How do I add you to my Safe Senders list (Comcast)?
- How do I add you to my Safe Senders list (Apple Mail)?
- How do I add you to my Safe Senders list (Gmail)?
- How do I add you to my Safe Senders list (Hotmail)?
- Do I have a gambling problem?
- How do I know what limits have been set on my account?
- How do I view my gaming limits history?
- I would like to remove or change the limits I’ve already set. Am I able to do so?
- What is a cooldown and how can I enable it?
- What is a self-exclusion and how can I enable it?