My identity check failed. What should I do?

We are required by New York regulations to verify the identity of every player we serve. If the registration information you enter cannot be automatically verified, you will be prompted with the following screen:

 

To resolve the issue, make sure that the information is correct and there aren't any typos or mistakes. You will have up to six attempts to enter the correct information. If you run out of tries, you may contact player support.

Here are additional tips that may help you resolve a failed identity check:

  • If your name recently changed (i.e. you were recently married), try entering your old or maiden name.
  • Make sure to enter your legal name and not a nickname (i.e. using Bob instead of Robert).
  • Ensure you have entered the correct last 4 digits of your SSN.
Email Support Live Chat Support Phone:1 (800) 610-1244

You are welcome to register from any state in the U.S., but must be 21+ years old and physically located in New York to wager. Not valid for any participant of the New York State Gaming Commission Statewide Voluntary Self-Exclusion Program. If you or someone you know has a gambling problem, crisis counseling and referral services can be accessed by calling 1-877-8-HOPENY | Text 467369. Rush Street Interactive NY, LLC is licensed in the State of New York by the New York Lottery to provide sports wagering services.