Why didn’t my active bonus convert after I made a wager?

There are a few reasons why this would not happen.

  • The wager was not eligible due to the odds requirement
    • Keep in mind that to meet the playthrough on an active bonus the odds to have to be       -200 or greater (moving towards the positive sign. 
  • The wager has not yet settled
    • The wager must be settled as a win or a loss before it meets the playthrough requirement. This includes all games on a parlay bet as well. For example, I would not want to place a parlay bet on the Superbowl with an active bonus because the bonus would not convert until the Superbowl was over!
  • You cashed out the wager
    • If you cash out a wager using bonus money, it will go back into your balance as bonus money. 
Email Support Live Chat Support Phone:1 (800) 610-1244

You are welcome to register from any state in the U.S., but must be 21+ years old and physically located in New York to wager. Not valid for any participant of the New York State Gaming Commission Statewide Voluntary Self-Exclusion Program. If you or someone you know has a gambling problem, crisis counseling and referral services can be accessed by calling 1-877-8-HOPENY | Text 467369. Rush Street Interactive NY, LLC is licensed in the State of New York by the New York Lottery to provide sports wagering services.