How do I contact customer support?

For a short time after launch, you can reach out to our award-winning player support team by emailing us at We get back to most contacts within 24 hours; however, it could take up to 72 hours. 

Customer support is one of the pillars of the mission statement. As an organization born from a fanatical focus on the player experience, we understand the importance and long-term benefits of a top-flight customer experience. We’re excited to expand our award-winning customer support offering to live chat and other channels shortly. Thank you for betting with us.

Email Support Live Chat Support Phone:1 (800) 610-1244

You are welcome to register from any state in the U.S., but must be 21+ years old and physically located in New York to wager. Not valid for any participant of the New York State Gaming Commission Statewide Voluntary Self-Exclusion Program. If you or someone you know has a gambling problem, crisis counseling and referral services can be accessed by calling 1-877-8-HOPENY | Text 467369. Rush Street Interactive NY, LLC is licensed in the State of New York by the New York Lottery to provide sports wagering services.